Refund policy

Thank you for shopping with RadhaRaju Silks and Sarees.

We understand that there may be situations where you need assistance with your order. This policy outlines the conditions under which returns, refunds, or exchanges may be accepted.

Return & Exchange Conditions

  • For all customized or made-to-order products, returns will not be accepted if the incorrect size has been selected by the customer.

  • Customers are advised to refer to the Size Guide before placing an order.

  • As our garments are not tailored to individual body measurements, a variation of up to one inch may occur.

  • If unsure about sizing, customers are recommended to select a slightly larger size to allow for alterations if required.

Damaged or Incorrect Items

If you receive a damaged product or an incorrect item, it is mandatory to record a 360-degree unboxing video while opening the package.

The unboxing video must:

  • Clearly show the sealed package from all angles

  • Display the printed shipping label on the parcel

  • Record the complete unpacking process

  • Show the product thoroughly after opening

  • Clearly capture any damage or defect, if present

  • Be continuous and unedited (no cuts or modifications)

Claims raised without a proper 360-degree continuous unboxing video will not be accepted.

Return / Exchange Process

Step 1: Contact Us

To initiate a return or exchange request, you must contact us within 2 days of delivery via our WhatsApp number:
9885764355 

Please include:

  • Order Number

  • Reason for Return / Exchange

  • 360-degree Unboxing Video

Step 2: Request Approval

Our team will review your request and respond within 2 business days.

Step 3: Return Shipping

If your return request is approved:

  • The customer must courier the product back to the address provided by our support team.

  • Return shipping charges will be borne by the customer unless the return is due to a damaged or incorrect product sent by us.

Step 4: Return Shipment

  • The item must be securely packed in its original packaging.

  • Shipment must be done only through India Post.

  • A maximum courier reimbursement of ₹100 will be provided to the customer upon successful return.

Step 5: Processing

Once we receive the returned product:

  • It will be inspected to verify compliance with our return policy.

Step 6: Refund / Exchange

  • If the return is approved, the replacement product will be shipped within 5 business days after processing.

  • If the replacement product is unavailable, a refund will be initiated within 2 working days.

Important Notes

  • We reserve the right to deny any return or exchange request that does not meet the conditions stated in this policy.

  • Customers are responsible for ensuring the safe return of the product. We recommend using a trackable shipping service.

  • Returns will not be accepted for products disliked by the customer or perceived differences in color, texture, or appearance from images displayed online.

  • Products with beads, sequins, or delicate embellishments may experience minor displacement during transit. Such occurrences are not considered manufacturing defects and are not eligible for return or exchange.

Non-Refundable Cases

  • International Orders are non-refundable under any circumstances.

  • Sale Items are not eligible for return, refund, or exchange.

Contact Us:
Phone Number: +91 988-5764-355
Email Id: radharajusilks@gmail.com

If you have any questions regarding our Return, Refund & Exchange Policy, please contact our support team for assistance.